Refund Policy

Effective Date: November 14, 2025

At NB2 Hub, we strive to provide the best AI image generation experience. Please read our refund policy carefully before making a purchase.

Subscription Refunds

Monthly Subscriptions

You may cancel your monthly subscription at any time
Cancellation will take effect at the end of the current billing cycle
No refunds are provided for partial months
You will retain access to your subscription benefits until the end of the paid period

Annual Subscriptions

Annual subscriptions may be refunded within 14 days of initial purchase if no credits have been used
After 14 days, or if credits have been used, refunds will be calculated on a pro-rata basis minus the value of used credits
Refunds are not available if more than 50% of annual credits have been consumed

Credit Package Refunds

One-Time Credit Purchases

Used credits are non-refundable - Once you use credits to generate images, those credits cannot be refunded
Unused credits may be refunded within 7 days of purchase
To request a refund for unused credits, please contact us at support@nano-banana2.app with your order details

Credit Expiration

Credits have expiration dates as specified in your plan or package
Expired credits are not eligible for refunds
We do not provide extensions for expired credits

Non-Refundable Items

The following are not eligible for refunds:

Credits that have been used to generate images (whether successful or failed)
Credits that have expired
Promotional or bonus credits
Account upgrades or downgrades after processing
Services used during trial periods
Third-party fees (such as payment processing fees)

Refund Process

To request a refund:

Contact Support: Email us at support@nano-banana2.app with your order details
Provide Information: Include your account email, order/transaction ID, and reason for refund
Processing Time: Refund requests are typically processed within 5-7 business days
Refund Method: Refunds will be issued to the original payment method
Timeline: Depending on your payment provider, refunds may take 5-10 business days to appear in your account

AI Generation Failures

If you experience technical issues or generation failures:

Failed generations due to our system errors will result in credit refunds to your account
Credits are automatically restored for failed requests
If credits are not automatically restored, please contact support with the generation ID

Subscription Cancellation

To cancel your subscription:

Go to your account settings or billing portal
Select "Cancel Subscription"
Your subscription will remain active until the end of the current billing period
No further charges will be made after cancellation

You can also cancel by emailing support@nano-banana2.app

Special Circumstances

We may consider refunds outside of this policy on a case-by-case basis for:

Extended service outages affecting your ability to use the service
Billing errors or duplicate charges
Other exceptional circumstances at our discretion

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of NB2 Hub services after changes constitutes acceptance of the updated policy.